Tenants FAQ

To start, simply contact us with details about your desired accommodation. We will search our database for properties that fit your criteria and arrange viewings at a convenient time. If you’re not in a rush, we’ll log your details and notify you when suitable properties become available.

No, we do not charge tenants any setup or admin fees. However, holding deposits will be required to reserve a property, which is equal to one week’s rent.

A holding deposit is a payment equivalent to one week’s rent that secures the property for you. It is non-refundable if the landlord declines the tenancy due to inaccurate information or if you decide not to proceed.

Security deposits depend on the annual rent:

• For properties with rent under £50,000 per year: The deposit is five weeks’ rent.
• For properties with rent over £50,000 per year: The deposit is six weeks’ rent.

• Tenant referencing (employment/landlord verification).
• Financial credit checks.
• Right to Rent checks (immigration and visa confirmation).
• Security deposit lodgement and provision of prescribed information.
• Accompanied check-in and review of the inventory.
• Meter readings on the day of handover.
• Preparation of the tenant pack containing safety certificates and relevant documents.

• Employer or college reference.
• Current or previous landlord reference.
• Credit reference.

We strongly recommend that tenants take out contents insurance to protect their personal belongings. The landlord’s insurance typically only covers the building and their items.

• Council Tax
• Water rates
• Gas
• Electricity
• Telephone (if applicable).
• All rents should be paid via bank standing order to our company account.

No, your security deposit is for covering damages, breakages, or liabilities under the terms of your tenancy agreement. It cannot be used for rent payments.

If you need to terminate your tenancy early, you may be required to pay an early termination fee of £70.00 (No VAT). This fee covers the cost of the check-out, inventory review, and negotiating the repayment of your deposit.

For any maintenance or repair issues, please contact us immediately. We will arrange for a professional to resolve the issue, as long as it falls under the landlord’s responsibilities.

At the end of your tenancy, we will arrange an accompanied check-out and review the inventory. If there are any damages or issues, the corresponding costs may be deducted from your security deposit.

• Tenancy agreement.
• Safety certificates (gas, electrical, fire).
• Inventory and condition report.
• Meter readings.
• Prescribed information regarding your security deposit.

Yes, all our managed properties are Gas Safe certificated, undergo electrical safety inspections, and comply with furniture fire safety standards. We ensure the properties meet all relevant health and safety regulations, including smoke alarms and carbon monoxide detectors.

If you have any complaints regarding the property or services, please contact us directly. We are committed to resolving issues in a timely manner. If the matter is not resolved to your satisfaction, you can also contact The Property Ombudsman (TPO) for mediation.

You should not make any changes or alterations to the property without first obtaining written consent from the landlord. If you need to make adjustments, please discuss it with us.